Bonmoniq legal

Fair Use Policy

Last updated: 2026-05-13

This English version is provided for information as a free translation. The French version is the official legal version. If there is any conflict, the French version prevails.

Bonmoniq applies fair use principles to preserve service quality for all professional customers. The limits below reflect typical legitimate business usage. Abusive patterns may trigger review and may result in suspension.

1. Outbound minute caps per country

Plan	Country	Included outbound voice
Starter	France	1000 min/workspace/month
Starter	Belgium	1000 min/workspace/month
Starter	Switzerland	800 min/workspace/month
Starter	UK	1000 min/workspace/month
Starter	USA	1000 min/workspace/month
Starter	Canada	1000 min/workspace/month
Business	France	3000 min/workspace/month
Business	Belgium	3000 min/workspace/month
Business	Switzerland	2500 min/workspace/month
Business	UK	3000 min/workspace/month
Business	USA	3000 min/workspace/month
Business	Canada	3000 min/workspace/month

2. SMS limits

Plan	Country	Included SMS
Starter	France, Belgium, UK	500 SMS/workspace/month
Starter	Switzerland	400 SMS/workspace/month
Starter	USA, Canada	300 SMS/workspace/month
Business	France, Belgium, Switzerland, UK	2000 SMS/workspace/month
Business	USA, Canada	1500 SMS/workspace/month

US and Canada limits are lower due to carrier restrictions, including 10DLC and CASL frameworks.

3. RCS messaging limits

Plan	Country	Included RCS messages
Starter	France, Belgium, UK	200 RCS messages/workspace/month
Starter	Switzerland	150 RCS messages/workspace/month
Business	France, Belgium, UK	1000 RCS messages/workspace/month
Business	Switzerland	800 RCS messages/workspace/month
All plans	USA, Canada	RCS not yet generally available

RCS messages count as Basic RCS by default. Conversational RCS sessions, meaning 24-hour interactive windows, count as 3 RCS messages each toward the cap.

4. Overage rates

After fair use caps are reached, additional usage is charged pay-as-you-go from the Customer's prepaid balance:

Voice: €0.10 / $0.10 / £0.08 / CHF 0.11 / CA$ 0.14 per minute.
SMS: €0.10 / $0.10 / £0.08 / CHF 0.11 / CA$ 0.14 per message.
MMS: €0.50 / $0.50 / £0.40 / CHF 0.55 / CA$ 0.70 per message.
RCS Basic: €0.15 / $0.16 / £0.13 / CHF 0.16 / CA$ 0.21 per message.
RCS Conversational session: €0.25 / $0.27 / £0.21 / CHF 0.27 / CA$ 0.35 per session.

Customers must maintain a prepaid balance. When the balance reaches €0, outbound services are suspended until topped up. Inbound calls and SMS continue regardless of balance. Auto-recharge is available in the dashboard to prevent service interruption.

5. Toll-free inbound limits

Business includes 500 inbound minutes per month for each toll-free number. Excess usage is billed on a pay-as-you-go basis.

6. Free tier limits

The zero-euro collaboration tier is available only while KYC is pending or after a paid Subscription has been cancelled. It lasts a maximum of 6 months after cancellation, then Customer data may be deleted under GDPR retention rules. It excludes telephony and is limited to internal collaboration features such as CRM, chat, calendar, and integrations.

7. AI voice agent fair use

AI voice agent pricing is charged per minute on top of regular call cost. Bonmoniq does not impose artificial concurrent-call limits beyond plan capacity, but reserves the right to throttle sustained abuse.

8. Prohibited usage patterns

Mass automated outbound calling without prior consent, including spam and robocalls.
Premium-rate number abuse.
Toll fraud and international rate manipulation.
Sustained calling to non-existent numbers or war dialing.
Use of numbers for fraud, harassment, or illegal activity.
Bypassing intended service limits through technical manipulation.

9. Enforcement

First detection results in a warning email and explanation. Continued violation may result in temporary suspension of the affected service. Repeated or severe violation may result in account termination under the Terms. Bonmoniq cooperates with regulators including ARCEP, CNIL, FCC, and CRTC in investigations.